Customer ServiceĤ2) Deals easily with all types of customers.Ĥ3) Takes great pride in helping each and every customer.Ĥ4) Skillfully overcomes client objections.Ĥ5) Does not let a customer’s negative attitude get him/her down.Ĥ6) Handles difficult customer service situations very well.Ĥ8) One of our best customer service team members.Ĥ9) Understands how to make a real difference in customer experience.ĥ0) Stays calm and rational in the face of angry customers. Weaknessģ1) Negative attitude in some situations has a tendency to cause problems.ģ3) Needs to work on accepting constructive criticism.ģ4) Let’s non-work topics provoke her/him.ģ5) Too easily switches from positive to negative attitude.ģ6) Allows stress and pressure to get the better of him/her.ģ8) Displays of negative emotion affect others on the team.ģ9) Needs to bring poor attitude under control.Ĥ0) Refuses to keep inflammatory comments to himself/herself. AttitudeĢ1) Has a cheerful attitude that benefits her teammates.Ģ2) Looks for the positive in every situation.Ģ3) Quick with a smile and a joke to lighten the mood during stressful times.Ģ4) Does not let difficult circumstances get him down.Ģ5) Positive attitude helps others on her team keep their motivation high.Ģ6) Always reports to work cheerful and ready to get to work.Ģ7) Maintains a steady and positive attitude that inspires others.Ģ9) Attitude reflects enjoyment of the job.ģ0) Builds an atmosphere of trust with others on the team. Weaknessġ1) Does not meet company standards for attendance.ġ3) Often exceeds the maximum number of vacation days.ġ4) Has not met attendance goals set at previous performance review.ġ5) Disrespects others by regularly arriving late to meetings.ġ6) Frequently returns late from scheduled breaks.ġ7) Does not follow the attendance policy.ġ8) Unreliable about reporting to work on time.ġ9) Poor attendance frequently affects coworkers.Ģ0) Does not hold others to the company’s high attendance standards. Effective Performance Appraisal Phrases Attendance Strengthġ) Always on time (or even early) for meetings and conferences.Ģ) Prompt and on time for the start of each workday.ģ) Respects others by arriving at work and at meetings on time.Ĥ) Adheres to the schedule whenever possible.ĥ) Never been a no call, no show employee.Ħ) Achieved perfect attendance over X (weeks, months, years).ħ) Inspires others to improve their attendance.Ĩ) Does not deviate from the attendance policy outlined in our employee handbook.ĩ) Begins each day on time and ready to go.ġ0) Very reliable about being at work on time. That way, you can quickly and easily find a phrase to fit your needs. We’ve organized them alphabetically by skill and then divided each skill into strengths and weaknesses. The management experts at Sling have put together a list of 100 extremely helpful phrases for employee performance reviews. But what are the best performance appraisal phrases? These simple yet descriptive sentences help your employees understand what they’re doing well and what they still need to work on. One of the best ways to do that is to use performance appraisal phrases. But you can avoid that stress by structuring your performance reviews to inspire greatness instead of dread. Performance reviews can be difficult for everyone, manager and employee alike.
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